Payment & Shipping

Payment

All prices are given in Euro. Payments can be made only in Euro with Visa, Mastercard, Paypal, and bank transfer.

In case of bank transfer, the order will be dispatched after the payment has hit our account.

Free tea samples and complementary voucher

On orders of tea above 50 €*: we will send you free tea samples, personally selected by our tea specialists based on your interests and order history.

On orders of tea above 100 €*: to reward the particularly enthusiastic among our customers, we will also throw in a 10 € voucher for your next purchase.

* Shipment cost excluded. These offers cannot be combined with other discounts and promotions. 

Shipment

Within Germany, the orders below or equal 50 € are subjected to a shipment fee of 4.50 €; those above 50 € are free of charge.

Outside Germany, the shipment fee depends on the destination; orders above 50 € are cheaper. The shipping cost is calculated during checkout.

Orders placed before Sunday 6pm CET/CEST are usually packed on the following Monday and dispatched on Tuesday.

Orders placed before Wednesday 6pm CET/CEST are usually packed on the following Thursday and dispatched on Friday.

The tea is packed in sealed bags. Fragile teaware is wrapped in protective material. For delivery outside of the European Union, all customs, duties, and local taxes are the responsibility of the recipient.

Guarantee

We guarantee your complete satisfaction. If you are not completely satisfied with one of our products, we will exchange it during the 15 days following the purchase order. We will assume all transport costs for the return of teaware that is faulty or damaged in transit. In all other cases the client will pay the return transport fees to our warehouse in Berlin, Germany.

For all questions on the subject, please do not hesitate to contact us.