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Payment & Shipping

Payment

All prices are given in Euro. Payments can be made only in Euro with Visa, Mastercard, Paypal and bank transfer.

In case of bank transfer, the order will be dispatched after the payment has hit our account.

Free tea samples

Customers can order up to three free tea samples every 120 days.

Shipment

Within Germany, the orders below or equal 30 € are subjected to a shipment fee of 5 €; above 30 € are free of charge.

Outside Germany, the shipment fee depends on the weight of the parcel and is calculated during checkout.

Orders placed before Sunday 10pm CET/CEST are usually dispatched before the following Tuesday.

Orders placed before Thursday 10pm CET/CEST are usually dispatched before the following Saturday.

The tea is packed in sealed bags. Fragile teaware is wrapped in protective material. For delivery outside of the European Union, all customs, duties, and local taxes are the responsibility of the recipient.

Guarantee

We guarantee your complete satisfaction. If you are not completely satisfied with one of our products we will exchange it during the 15 days following the purchase order. We will assume all transport costs for the return of teaware that is faulty or damaged in transit. In all other cases the client will pay the return transport fees to our warehouse in Berlin, Germany.

For all questions on the subject please do not hesitate to contact us.

TASTE FRESH LONG JING!

Two refined varietals of this Spring harvest, a floral Long Jing and a nutty Long Jing from the same farm are now available.

And enjoy -30% on the few bags left of last year’s crop. 

 

FARM TO CUP

A promise you can trust: all Nannuoshan's teas are sourced by us at the farm for superior quality, fair trade and quality.