EN DE CH

Privacy & Orders

Privacy Policy

The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data on www.nannuoshan.org.

PERSONAL INFORMATION WE COLLECT

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with it. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” which are text files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your terminal and enable us to recognize your browser on your next visit (persistent cookies). You can set your browser in such a way that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or generally. If cookies are not accepted, the functionality of our website may be limited.

  • “Log files” track actions occurring on the website, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the website.

When you sign up through the contact forms of our website we collect the information that you submit within the contact form, i.e. name, surname and email as well as language and location. We refer to this information as “Individual Information.”

Additionally when you make a purchase or attempt to make a purchase through the website, we collect in addition to Individual Information certain data from you including billing address, shipping address, payment information (depending on the selected method: credit card numbers, PayPal) and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this privacy policy, we are talking both about Device Information, Individual Information and Order Information.

USE OF YOUR PERSONAL INFORMATION

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with it and to assess the success of our marketing and advertising campaigns).

We use the Personal Information collected through contact forms to inform you with newsletters about blog posts, news and information or advertising relating to our products. You can unsubscribe from the newsletter at any time and either by sending a message to info@nannuoshan.orgor via the link provided within the newsletter.

We use the Individual and Order Information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you.

  • Screen our orders for potential risk or fraud.

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We use services from the following third parties:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info.

DO NOT TRACK

Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the website, we will maintain your Individual and Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@nannuoshan.org.

Payment

All prices are given in Euro. Payments can be made only in Euro with Visa, Mastercard or Paypal. Customers can order up to three free tea samples every 120 days.

Shipment

Within Germany, the orders below or equal 30 € are subjected to a shipment fee of 5 €; above 30 € are free of charge.

Outside Germany, the shipment fee depends on the weight of the parcel and is calculated during checkout.

The purchases are shipped by German Post or DHL with tracking number for tracebility. The parcels are dispatched within 4 working days after the order.

The tea is packed in sealed bags. Fragile teaware is wrapped in protective material. For delivery outside of the European Union, all customs, duties, and local taxes are the responsibility of the recipient.

Guarantee

We guarantee your complete satisfaction. If you are not completely satisfied with one of our products we will exchange it during the 15 days following the purchase order. We will assume all transport costs for the return of teaware that is faulty or damaged in transit. In all other cases the client will pay the return transport fees to our warehouse in Berlin, Germany.

For all questions on the subject please do not hesitate to contact us.

20% OFF TAIWAN OOLONG

20% discount on all Taiwan oolong teas

Extremely fragrant and aromatic, Taiwan Oolongs are ranked by tea connoisseurs among the best teas on Earth... discover why!

 

Dedicated Tea Knowledge Blogs: